For first use, if the telecall smartphone has no Internet access, it’s going to fail to log in or create a TP-Link ID. If you’ve got got login to the Tether APP before, however most effective need to manipulate the Range Extender locally, you may click on on “Create a TP-Link ID”, then click on on “SKIP” at the pinnacle proper to skip the login step
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If not able to get hold of the activation email, please click on right here to troubleshoot. If you need to attach Range Extender stressed in your router, please use Access Point Mode, consult with FAQ2852If all of the lighting fixtures are on however can’t see the extender’s Wi-Fi, the extender is probably the usage of the equal Wi-Fi call because the router. Connect to the router’s Wi-Fi and observe FAQ2540 to alternate the SSID.If we’ve already configured with Tether APP however RE/2.4G/5G lighting fixtures are nevertheless off:
1).
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2). Go to Tools>>>Main Network>>>Reselect Main Network or Go to Tools>>>Quick Setup to configure once more;
Applying your settings,
If the energy mild is flashing, the extender is beginning up. Please watch for some minutes. Try an exceptional energy socket if it maintains flashing.If the energy mild is absolutely off:1). Confirm the extender’s On/Off button has been driven in.
2). Try an exceptional operating energy socket.
3).
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4). Contact TP-Link Support for assistance, if the energy mild remains off.
4. Grant Location Permission for Wi-Fi vehicle mobile-join.
If no effects for vehicle mobile join, please cross again to the Wi-Fi settings web page of your telecall smartphone and join manually. If you’ve got every other telecall smartphone, please double-test if you may locate the Range Extender’s default Wi-Fi.
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“Device” Page?
If you continue to have trouble, please accumulate the telecall smartphone’s IP Address while related to the extender’s Wi-Fi, APP Version, Telcel smartphone model, and OS, then ship them to TP-Link Support for assist, please additionally connect the failed screenshot together.
Troubleshooting Tips:
The neighborhoods password is for logging into the extender within side the future, now no longer the Wi-Fi password.Note:
1). Some vintage fashions may also want to kind within side the username and password while first logging in. The default login username and password have to be “admin”.
2). If the Tether APP asks to apply underline while developing a password, you can simply forget about it and simply use Numbers, Uppercase, and lowercase letters.
6. Scan for 2.4G host Wi-Fi and sort in the right Wi-Fi passwordTroubleshooting Tips:
If not able to peer at the host Wi-Fi:
1). Confirm the extender is subsequent to the router;
2). Confirm your different gadgets are capable of see the 2.4G host Wi-Fi;
3). Click on “RESCAN” at the pinnacle proper one or greater times;
4). Click on “SKIP” at the pinnacle proper to installation the 5G at first;
five). After the 5G is installation, it’s exceedingly encouraged to alternate the router’s 2.4G channel to 1, 6, or eleven and use Tether APP to reconnect the 2.4G；
Go to Tools>>>Main Network>>>Reselect Main Network or Go to Tools>>>Quick Setup to configure once more.
7. Scan for 5G host Wi-Fi and sort in the right Wi-Fi passwordTroubleshooting Tips:
If not able to peer the 5G host Wi-Fi:
1). Confirm the extender is subsequent to the router;
2). Confirm your different gadgets are capable of see the 5G host Wi-Fi;
3). Click on “RESCAN” at the pinnacle proper one or greater times;
4). Click on “SKIP” at the pinnacle proper to complete the setup at first;
five). After installation is finished, it’s exceedingly encouraged to alternate the router’s 5G channel to band 1(36-48) and use Tether APP to reconnect the 5G；
Go to Tools>>>Main Network>>>Reselect Main Network or Go to Tools>>>Quick Setup to configure once more.
8. Check the principle community passwordTroubleshooting Tips:
9.
For maximum fashions, there might be an “_EXT” for the extender’s Wi-Fi call. If now no longer, it’s encouraged to click on at the left edit button and alternate the extender’s Wi-Fi call to something exceptional from the router’s Wi-Fi call.
10.
The extender will reboot to use the settings
If most effective the energy mild is stable on after the reboot:
1). Reboot each router and the extender, wait for 2 mins
.
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3). Please try and Upgrade the Range Extender to the brand new firmware and reconfigure it.
4). Confirm there aren’t any superior settings at the router like Mac Filtering, Access Control, etc.
five). Collect router model, a screenshot of the Status web page and RE data on “Home” web page, Wi-Fi Setting web page, and device log after the extender is powered on for 3~five mins, then ship all of the facts to TP-Link Support for assistance.
How to accumulate System Log (Optional):
Go to Tools-> System-> System Log.
2). Test the net on exceptional gadgets.
3). Restart the Range Extender and the router.
4). Confirm there aren’t any superior settings at the router like Mac Filtering, Access Control, etc.
five). Please try and Upgrade the RE to the brand new firmware and reconfigure it.
How to accumulate System Log (Optional):
Go to Tools-> System-> System Log.
Collect router model, a screenshot of the Status web page, and device log after the extender is powered on for 3~five mins, ship that data to TP-Link Support for assistance.
1). Confirm the extender’s SSID isn’t the same as the router’s.
2). Check the mistake message while not joining. If it says “wrong password”, overlook the router’s Wi-Fi and reconnect with the equal password to test.
3). Try exceptional gadgets, if different gadgets can join without issue, please touch the particular tool guide for assistance at first, then ship all facts to TP-Link Support for assistance.
4). If multi-gadgets fail to attach, touch TP-Link Support for assistance.
Note:
If the App says “No Host Connection”, it is in all likelihood due to the fact the router’s 5G is the usage of the DFS channel, please try and disable Band Steering (Smart Connect) at the router, alternate 5G channel to Band 1(36, 40, 44, 48).
eleven. Confirm Location
Troubleshooting Tips:
Place the extender midway among the router and Wi-Fi useless zone, within side the router’s Wi-Fi coverage. Wait 2 mins for all of the lighting fixtures to return back up again. Move toward the router if the RE/Signal lighting fixtures might not come up Adjust the placement through the manual of this FAQ: How to location your wi-fi Range Extender for most fulfilling reception and performance